Delivery, Exchange and Return

We take care the shipment

Fast, secure & discreet global shipping
We delivery the webshop products securily world wide

And at Pladinum, you can easily return or exchange an item for free within 30 days of receiving it. You can find all the important details and answers to your questions about the process on our website. Simply request an exchange or return if you need to.

Rules for exchanging or canceling
  • The product should be in its original, unused condition, as much as possible.
  • The product should, if possible, come with undamaged packaging, all accessories, and any unread manuals.

Returning your earbuds?

For hygiene reasons, any earbuds returned must be unused. We cannot accept used items.

Don’t meet the rules?

If you think you don’t meet the rules, we have options. We inspect your product when it arrives and consider what we can offer. Please note, we may reduce the refund if there are clear signs of use beyond normal checking. The reduction amount will be looked at individually. You choose the best option for you and what to do with your product.

>_ Under construction