Support
Support that really helps you
We’re here 24x7x365 with the help and advice you need to secure you online. When you’re ready to get online, our experts guide you from start to success.
We are dedicated to providing professional assistance around the clock to ensure your satisfaction.
Get expert guidance with personalized solutions. No pre-packaged answers, but comprehensive assistance and advice that's tailored to your needs.
We do not employ call center operators who are proficient only in making calls. Rather, we appoint only genuine experts in their respective fields.
Our performance team
80% of performance issues have nothing to do with your server.
Our Performance Team analyses the root causes. This allows us to offer specific guidance on elevating your website’s performance, without the need for extra server expenses.
" Throwing servers at the problem is not the solution! "
Need to connect with our experts?
Do you require your website or application to maintain constant availability? That is the assurance we provide.
Is there a possibility of unforeseen issues arising? In such instances, we will take proactive measures through our continuous monitoring service, ensuring necessary adjustments and comprehensive solutions are implemented.
- Constant uptime supported by our SLA guarantees
- Timely and effective solutions rather than temporary fixes
- Compensation provided in case of service disruptions
Hosting support FAQ
We’re here to help. Our support team is here to answer your questions before you step into the digital world.
How can I contact Pladinum support?
You can contact Platinum support via email/ticket, which will take a maximum of 24 hours to receive a response, through Live Chat for quick assistance, or by phone at +34 613 23 11 33.
What are the operating hours of your support team?
Pladinum’s support team operates 24 hours a day, 7 days a week, 365 days a year. We are always here to assist you.
What do I need to know before calling support?
As long as you have your account details and a clear explanation of your issue, our hosting support team can quickly address the problem. If we need any more information to help you, our team will let you know right away to keep things moving along smoothly.
Does Pladinum offer hosting migration support?
We have a dedicated migration team ready to support you throughout your migration to Pladinum. Our experienced team will carefully handle every part of your migration, set clear priorities based on your needs, and keep in touch with you to ensure your satisfaction at every step. We’re here to make your transition smooth and hassle-free.
What can I expect from Pladinum's hosting support?
We have dedicated hosting support teams specifically designed to assist you with a variety of operating systems and platforms, including but not limited to Linux, Windows, WordPress, WooCommerce, and Magento. Additionally, we provide support for various control panels and other unique technology niches that you may need help with. Our dedicated technicians and support team members are not only experienced but many of them are also certified experts in their respective fields, ensuring that you receive high-quality assistance tailored to your specific needs.
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