Support

Support that really helps you

We’re here 24x7x365 with the help and advice you need to secure you online. When you’re ready to get online, our experts guide you from start to success. 

Support ticket

We will response within 24 hours

Support via LiveChat

Available 24/7/365

Knowledge base

Written articles to guide yourself

Free support, day and night

We are dedicated to providing professional assistance around the clock to ensure your satisfaction.

Further than other hosting providers

Get expert guidance with personalized solutions. No pre-packaged answers, but comprehensive assistance and advice that's tailored to your needs.

Outstanding expertise

We do not employ call center operators who are proficient only in making calls. Rather, we appoint only genuine experts in their respective fields.

Our performance team

80% of performance issues have nothing to do with your server.

Our Performance Team analyses the root causes. This allows us to offer specific guidance on elevating your website’s performance, without the need for extra server expenses.

" Throwing servers at the problem is not the solution! "

Need to connect with our experts?

Do you require your website or application to maintain constant availability? That is the assurance we provide.

Is there a possibility of unforeseen issues arising? In such instances, we will take proactive measures through our continuous monitoring service, ensuring necessary adjustments and comprehensive solutions are implemented.

  • Constant uptime supported by our SLA guarantees
  • Timely and effective solutions rather than temporary fixes
  • Compensation provided in case of service disruptions

Hosting support FAQ

We’re here to help. Our support team is here to answer your questions before you step into the digital world.

You can contact Platinum support via email/ticket, which will take a maximum of 24 hours to receive a response, through Live Chat for quick assistance, or by phone at +34 613 23 11 33.

Pladinum’s support team operates 24 hours a day, 7 days a week, 365 days a year. We are always here to assist you.

As long as you have your account details and a clear explanation of your issue, our hosting support team can quickly address the problem. If we need any more information to help you, our team will let you know right away to keep things moving along smoothly.

We have a dedicated migration team ready to support you throughout your migration to Pladinum. Our experienced team will carefully handle every part of your migration, set clear priorities based on your needs, and keep in touch with you to ensure your satisfaction at every step. We’re here to make your transition smooth and hassle-free.

We have dedicated hosting support teams specifically designed to assist you with a variety of operating systems and platforms, including but not limited to Linux, Windows, WordPress, WooCommerce, and Magento. Additionally, we provide support for various control panels and other unique technology niches that you may need help with. Our dedicated technicians and support team members are not only experienced but many of them are also certified experts in their respective fields, ensuring that you receive high-quality assistance tailored to your specific needs.

Want to know more? Help center

We want to help,
We really do

We want to help,
We really do