Domain names
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1. I have my domain name registered with someone else. Can I use your nameservers instead?
You can buy hosting from us even if your domain is registered somewhere else. If you use our hosting, you can also use our nameservers. You can find the right settings in the control panel.
default nameserver
ns1.pladinum.com | IPv4: 212.95.49.134 |
ns2.pladinum.com | IPv4: 212.95.55.156 |
ns3.pladinum.com | IPv4: 212.95.55.169 |
Anonymous nameserver
coming soon |
2. Can I transfer my domain name immediately after registration?
3. My domain name is in quarantine. What does this mean?
If your domain name is in quarantine, it means that it is ‘frozen’. Before a domain name is fully released for registration, it usually enters a quarantine period. This gives the last owner of the domain name the option to undo this deletion. If you would like to have your domain name removed from quarantine, please contact us via the contact form below.
They can give you more information about the correct procedure and the costs. Only the owner of the domain name is authorized to have the domain removed from quarantine. For this, in addition to the request to remove the domain name from quarantine, we also need a scan/copy of the owner’s proof of ownership of the domain name like payment transaction.
4. Can I transfer my domain name if it has a transfer lock?
It is not possible to transfer a domain name if it has a so-called transfer lock. Such a status prevents a domain name from being transferred. You can remove the lock yourself.
See also Can I remove the transfer lock from my domain name?
5. Can I remove the transfer lock from my domain name?
Yes, this is possible via the control panel at https://cp.pladinum.com. When you are logged in, click on the relevant domain name under ‘Domains’. Behind the domain name, click on locked key icon. You can now indicate that the domain name will be transferred. As soon as you save this, our system knows that you wish to transfer your domain name and will therefore automatically remove the transfer lock.
6. Can I transfer my domain name internally to another customer?
Yes, this is possible by pushing the domain to another customer.
See also How can I transfer my subscriptions to another customer of yours?